Help & FAQs

Frequently Asked Questions

Welcome to the Protonix FAQ page. Here, you'll find answers to common questions about our products, services, and policies. For more detailed information, you can visit our About Us page or explore our Shipping Policy and Return & Exchange Policy.

About Us

Learn more about Protonix and our commitment to providing high-quality products and services.

What is Protonix?

Protonix is a leading supplier of spare parts, PCBs, and accessories for home appliances, serving customers since 1995 with a commitment to quality and reliability. We specialize in providing a wide range of products for washing machines, refrigerators, microwave ovens, and more. Our dedicated support team ensures you receive expert advice and efficient service, making us a trusted name in appliance repair and maintenance.

What products does Protonix offer?

We offer a wide range of products including spare parts, PCBs, and accessories for appliances such as washing machines, refrigerators, microwave oven, air-conditioner, deep freezer and more.

Where is Protonix located?

Protonix is strategically based in Surat, Gujarat, serving as the central hub for our operations. Our facilities support a wide network of distribution that covers the entire nation, ensuring that we can ship products swiftly to any location across India.

In addition to our extensive shipping capabilities, we offer a convenient pickup service directly from our store for local customers. For more specific details, including directions and office hours, please visit our contact page.

How long has Protonix been in business?

Protonix has been a cornerstone in the home appliance parts industry since 1995. Over the decades, we have built a reputation for reliability and excellence, providing top-quality spare parts, PCBs, and accessories. Our long-standing presence reflects our commitment to outstanding service and deep expertise in meeting the needs of both individual customers and service professionals across India.

What sets Protonix apart from other suppliers?

At Protonix, our distinct advantage lies in our unwavering commitment to quality, comprehensive customer support, and robust warranty and repair services. We source only the best spare parts and accessories, ensuring each product meets stringent quality standards.

Our dedicated team provides exceptional service, helping customers find the perfect solutions for their appliance repair needs. For a deeper insight into our company values and what we offer, please visit our About Us page.

Our Services

Discover the various services we offer, including shipping, repairs, and customer support.

What shipping options are available?

At Protonix, we provide a range of shipping options to meet your needs, including standard and expedited delivery services. For detailed information, please visit our Shipping Policy page.

Do you offer PCB repair services?

Protonix specializes in PCB repair services, offering comprehensive solutions for your electronic components. For more information or to request a service, please visit our PCB Repair page.

What are the shipping costs?

Shipping costs at Protonix are calculated based on the size of your order and your delivery location. To view the shipping costs, please add products to your cart and proceed to the shipping details page during checkout.

How can I track my order?

Track your order effortlessly with the tracking number provided in your confirmation email. For real-time updates, visit our Tracking Details page.

How can I contact customer support?

For any assistance, our customer support team is readily available. You can reach out to us through our Contact Us page or directly by phone at +91-9876543-779.

Return and Exchange

Get detailed information on our return and exchange policies and procedures.

What is your return policy?

We do not offer a return service at Protonix. For comprehensive details on how to proceed with exchanges and to understand your warranty entitlements, please visit our Exchange and Warranty Policy page.

How do I request an exchange?

To initiate an exchange or replacement under warranty, please contact our support team. You can email us at support@theprotonix.com or reach us by phone at +91-9876543-779. We are here to assist you with any issues pertaining to warranty coverage.

What should I do if I receive a damaged item?

If you encounter a damaged item upon delivery, please contact our customer support team immediately. We are committed to resolving such issues swiftly and will guide you through the necessary steps as outlined in our Exchange Policy.

Can I return an item if it’s faulty?

At Protonix, we focus on solving your issues effectively. If you receive a faulty item and it is within the warranty period, we offer repair or exchange options instead of returns. For guidance on these procedures, please get in touch with us at support@theprotonix.com or +91-9876543-779.

What are the conditions for exchange or replacement of an item?

To qualify for an exchange or replacement, the item must be within the warranty period and free from damage caused by external factors such as misuse or improper installation. The item must also be returned in its original condition, including all original packaging. For detailed warranty information or to start an exchange process, contact us directly at support@theprotonix.com or +91-9876543-779.

Warranty Information

Understand the different types of warranties we offer and what they cover.

What types of warranties do you offer?

We provide a range of warranty options to suit different products and customer needs, including no warranty, 30-day, 90-day, and 1-year coverage. For specific warranty details for each product, please visit the respective product page on our site.

What is covered under the 30 days warranty?

Our 30-day warranty primarily covers any malfunctions or defects in functionality that are not caused by external damage or misuse of the product. Note that issues resulting from faulty external appliances or power fluctuations are not covered under this warranty.

Are there any products with no warranty?

Yes, certain products are sold without a warranty. To ensure full transparency and confidence in these products, we provide a detailed video demonstrating the product's working condition before dispatch.

What happens if my PCB is damaged due to my appliance?

If your PCB suffers damage due to malfunctioning parts in your appliance or issues related to power supply, such damage will necessitate a paid repair service. Please be aware that the warranty becomes void if the PCB is damaged under these circumstances.

How can I verify if my product is under warranty?

You can verify the warranty status of your product by checking the warranty details listed on the product’s page on our website. For any questions or further assistance, please refer to our comprehensive Warranty Policy.

Claims and Repairs

Find out how to handle claims and the process for getting your items repaired.

How do I file a warranty claim?

To initiate a warranty claim, please reach out to our dedicated customer support team with your order details and a description of the issue. We are here to assist and guide you through the process. For additional guidance, you can visit our Claims and Repairs page.

What should I do if my item needs repair?

If you need to have an item repaired, please complete the repair request form available on our Claims and Repairs page and return the item to our service center. We aim to handle your request swiftly and efficiently.

How long does it take to process a repair?

The processing time for repairs is typically 2-4 business days. Please account for shipping times both to and from our service center when anticipating the completion of your repair.

What if my repair is due to faulty machine parts?

If your repair is necessitated by issues related to faulty parts within your machine, you will be responsible for the repair costs. We recommend thoroughly inspecting your appliance for potential faults before installing new parts to avoid unnecessary damages and costs.

Are there any repair costs for items under warranty?

Repairs are free of cost for items under warranty, provided the issue is intrinsic to the product itself and not caused by external factors or other malfunctioning parts in your machine. Should the item be returned and found functional, you will need to cover the shipping charges for both the return and the initial dispatch. This policy ensures our warranty service remains dedicated to resolving legitimate product issues.

Shipping Policy

Learn about our shipping policies, including costs and tracking information.

What shipping methods do you use?

We use Delhivery, Tirupati, Speed Post and Anjani Courier to ship orders within India, ensuring reliable and timely delivery. For more detailed information about our shipping practices and policies, please visit our Shipping and Delivery Policy page.

How can I track my shipment?

You can easily track your shipment by visiting our tracking page. Please click here to access real-time updates on the status of your delivery.

What are the shipping charges?

Shipping charges depend on the order size and delivery location. Detailed information can be found on our Shipping details page during the checkout process.

How long does shipping take?

Shipping times vary based on the shipping method selected. Please check our Shipping Policy page for estimated delivery times.

Do you offer expedited shipping?

Yes, expedited shipping options are available. For more details, please visit our Shipping Policy page.

Precautionary Measures

Important steps to take before and after fitting a part to ensure proper functionality and avoid issues.

What precautions should I take before installing a part?

Before attempting to install a part, it's crucial to ensure that it is fully compatible with your appliance. We strongly recommend reviewing the installation guidelines provided with the product and checking our Precautionary Measures page for any specific instructions or recommendations. Proper initial checks can prevent damage to both the new part and your appliance, ensuring a successful installation.

How can I ensure my appliance is compatible with the new part?

To verify compatibility before purchasing or installing a new part, refer to the specifications listed on our product page. If you're unsure or need further assistance, our customer support team is available to help assess compatibility with your appliance model. Additional details and support resources are available on our Precautionary Measures page.

What should I do if the part does not function properly?

If the part you purchased does not function as expected, please contact our customer support immediately for troubleshooting support. If the issue persists, you may be eligible for a exchange under our comprehensive Exchange Policy. We are here to assist you in resolving any problems quickly and efficiently.

How can I avoid damaging the part during installation?

To avoid any damage during installation, carefully follow the step-by-step instructions provided with the part. Handle the part delicately and ensure all necessary tools are used appropriately. For detailed installation tips and to avoid common mistakes, please visit our Precautionary Measures page. Our team is also available to provide remote assistance if you encounter any difficulties.

What if I need assistance with installation?

If you require installation assistance, do not hesitate to contact our customer support team. We offer guidance and can provide detailed instructions to help you successfully install your part. For additional resources, tips, and troubleshooting, visit our Precautionary Measures page, which offers extensive information to support your installation needs.

Need More Help?

If you still have questions regarding our return policy, exchange procedures, or any other concerns, our customer support team is here to assist you.

Contact Us: Reach our customer support team here for more information and assistance.
Call Us: For instant support, please call us at +91-9876543-779.

We're committed to ensuring your satisfaction and will be happy to help with any queries you may have.